What is the turn around time for tickets?

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  • December 4, 2017 at 10:46 am #557819
    peejaygee.mobile@gmail.com
    Participant

      Hey All,

      Just curious, what’s the turn around time for tickets, I don’t want to be doing follow up if it’s me that the one being impatient, i.e. is it 24/7, is it 5 days a week, it is 9-5, etc

      Thanks in advance.

      December 7, 2017 at 3:49 pm #557894
      paypal@chaseglobalmedia.com
      Participant

        I’ve been waiting for 8 days. I noticed in the “Unanswered Tickets” post, one member has been waiting since October 12th. Take it from there.

        December 8, 2017 at 4:42 pm #557904
        NextScripts.com
        Participant

          Our office ours are 9AM-6PM Monday-Friday. Please do not expect a reply on a weekend. We usually answer within 24 hours, but sometimes we get more tickets then we can handle and it could take 3-5 days to get a reply. We are working as fast as we could so please be patient.

          If you feel we missed your ticket, please mention it here: https://www.nextscripts.com/forums/topic/official-unanswered-tickedclosed-ticket-thread/

          December 8, 2017 at 6:33 pm #557913
          peejaygee.mobile@gmail.com
          Participant

            Thanks for the info, and the link incase something does slip through the net.

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