I am quite frustrated by slow response times for a support request.

A week ago, I submitted the following as a trouble ticket:

> Some of my posts go out to my Google+ profile, but most don’t go out automatically. I have to go back to re-edit the published posts and click the “publish to Google+” button manually.

> I have not been able to figure out a pattern to this.

> When I edit a post, the SNAP checkbox to post to Google+ is checked.

> I have my Google+ default settings set to publish all categories and keywords.

> The default settings for SNAP are set to exclude one category. However, the posts I’m having problems with are not set to that category. Moreover, the posts I’m having problems with do post just fine to other social media.

> Please help?

Two days later I received a response in email asking me to submit any error messages that appeared on the log. I replied with the following error message:

[2016-05-03 11:03:30] – [Error] [Google+ – ] – -=ERROR=- Array ( [pgID] => [isPosted] => 0 [pDate] => 2016-05-03 18:03:30 [Error] => Not Configured ) | PostID: 7819 – TSA lines grow to 3 hours, snake outside the terminals, with no end in sight

A day later, having received no response, I checked the website and discovered that my email response wasn’t included in the trouble ticket. I posted my reply on the Web.

That was May 3. Since then, silence.

I’m disappointed and frustrated now. Is there a fix for this problem?